Terms and Conditions 

Terms for Ordering and Using ISIC / ITIC / IYTC / ALIVE / NUS ID Cards – NUS Alive 

1. Who we are and what these terms cover 

1.1 These Terms and Conditions (“Terms”) explain how NUS Alive sells, issues and manages our different cards and passes. They explain your rights and responsibilities when you order, receive and use a card or pass. 

1.2 NUS Alive Limited is a company registered in England and Wales (company number 08873775). Our registered office is Merseyway Innovation Centre, 21‑23 Merseyway, Stockport, SK1 1PN, United Kingdom. 

1.3 You can buy cards and passes from us online at www.isic.org.uk or www.nus-id.co.uk. Some cards may also be issued or managed through your university, college, school, students’ union or another authorised partner. 

1.4 These Terms apply to all orders placed through our official online systems and to how you use your card or pass in the United Kingdom. 

1.5 These Terms cover the following cards and passes: 

• ISIC – International Student Identity Card 
• IYTC – International Youth Travel Card 
• ITIC – International Teacher Identity Card 
• ALIVE student, ALIVE employee and ALIVE graduate cards 
• NUS ID 

1.6 Discounts outside the United Kingdom are provided by local partners in each country. Their own conditions and local laws will apply. 

1.7 The main purpose of your card or pass is to prove your identity and status (for example, that you are a student or teacher). Discounts and other benefits are extra. They can change and are not guaranteed. 

1.8 Your agreement with us includes: 

• These Terms 
• Any rules for using your specific card or pass 
• Our Privacy Policy 
• Any extra eligibility rules or instructions shown on our website when you apply 

1.9 You can contact us by: 

• Email: help@isic.org.uk  
• Website: www.isic.org.uk or www.nus-id.co.uk 

1.10 These Terms apply from 27 April 2026. We may update them in the future. If we make a major change that affects you, we will normally give you at least 30 days’ notice before it takes effect, unless we need to act more quickly for legal or security reasons. 

1.11 These Terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales. Nothing in these Terms takes away your legal consumer rights. 

2. Important definitions 

In these Terms: 

2.1 “NUS Alive Limited” is the company named in section 1.2. 

2.2 “NUS Alive” means NUS Alive Limited when we talk about our card and pass schemes. 

2.3 “Rules” means these Terms and any extra rules for using our cards and passes. 

2.4 “Website” means www.isic.org.uk or www.nus-id.co.uk. 

2.5 “ISIC App” means our official mobile app or any approved digital service that shows your digital card. 

2.6 “ISIC App Profile” means your personal account in the ISIC App. 

2.7 “Digital ID” means your digital card as shown in the ISIC App or another approved digital service. 

2.8 “Physical Card” means a printed plastic card that we issue with your details on it, if this option is available and chosen. 

2.9 “Identity Card” means any ISIC, ITIC, IYTC, NUS ID, ALIVE student, ALIVE employee, ALIVE graduate or other card or pass that we issue under these Terms. 

2.10 “Holder” or “Cardholder” means the person whose name is on the card or pass. 

2.11 “Buyer” means the person who places and pays for the order (this can be the same person as the Holder, or someone ordering on their behalf). 

2.12 “Benefit Partner” means a shop, service or organisation that offers discounts or other benefits to valid cardholders. 

3. Ordering and your contract with us 

3.1 Only individuals (people) can be cardholders. An order can be placed by the cardholder or by someone else on their behalf. If the cardholder is under 16, a parent or legal guardian must approve the application. 

3.2 Each card or pass can only be used by the person named on it. By placing an order, the Buyer and the Holder agree to follow these Terms and any other rules that apply to the card. 

3.3 When you order online, the process is: 

1. Choose the type of card or pass you want 
2. Fill in the online application form 
3. Upload the required documents and your photo 
4. Choose how you want to pay 
5. Submit your order so we can check and process it 
6. We will email you when your payment and eligibility have been checked 
7. You will then be able to use your Digital ID, and we will post your Physical Card if you ordered one and it is available 

3.4 When you buy from us you are buying: 

• Digital content (your Digital ID) 
• A Physical Card, if this option is available and you choose it 
• Access to the chance to use discounts and benefits offered by others (we do not control these partners and cannot guarantee every discount) 

3.5 To use a Digital ID you need: 

• A compatible smartphone or device 
• Internet access 
• The Alive App or another approved app or online service 

We will try to keep our services running and secure, but we cannot promise there will never be interruptions. 

3.6 Sometimes we will need to update our app or systems. We will tell you if an update is necessary. If you choose not to install required updates, some features may stop working properly and we may not be responsible for this. 

3.7 Cards and passes are personal to you. You must not lend, share, copy or sell your card or Digital ID, or allow anyone else to use it or log in as you. 

3.8 If you find someone else’s card or pass, you should return it to NUS Alive or to the issuing partner named on the card if there is one. 

4. Price, payment and refunds 

4.1 The total price of each card or pass, including any delivery costs, will be shown clearly on the Website when you apply. This is the final price you pay. We will not add extra compulsory charges during checkout. 

4.2 All prices include VAT if it applies. 

4.3 You can pay using: 

• Credit card 
• Debit card 
• PayPal 

4.4 If there is any difference between prices you have seen elsewhere and the Website price, the price on the Website at the time you place your order is the one that applies. 

4.5 You must pay in full before we process your order. We do not accept cash or cheque payments. 

4.6 If we decide that you are not eligible for the card or pass, we will refund your payment to the original payment method within 14 days. Your bank or card provider may charge you their own fees, which we cannot control or refund. 

5. Your consumer rights (digital content and physical cards) 

5.1 These Terms do not affect your legal rights under UK consumer law, including the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013. 

Digital content (your Digital ID) 

5.2 The digital content we provide (for example your Digital ID) must be: 

• Of satisfactory quality 
• Fit for any purpose you told us about before you ordered 
• As we described it to you 

5.3 If your digital content is faulty or not as described, you may be entitled to: 

• A repair or replacement, if we can fix the problem 
• A price reduction or a refund if we cannot put things right within a reasonable time and without causing you significant inconvenience 

5.4 By law, you normally have 14 days to cancel a digital content purchase made online. However, this right does not apply once we start providing the digital content if you have asked us to start straight away. When you confirm your order and request immediate activation of your Digital ID, you: 

• Give your clear consent for us to start supplying your Digital ID immediately 
• Agree that you will lose your right to cancel once your Digital ID has been activated 

Physical Cards 

5.5 If you order a Physical Card, you can cancel your order within 14 days of receiving it. To do this you must: 

• Tell us you want to cancel 
• Return the card in its original condition to: 
  ISIC Support, Student Discount Cards Limited, Merseyway Innovation Centre, 21‑23 Merseyway, Stockport, England, SK1 1PN 
• Pay the cost of returning the card 

We will charge a £3.99 administration fee to cover processing and postage costs for cancelled Physical Cards. 

5.6 Physical Cards are personalised with your details and photo. Because of this, your usual cancellation rights may be more limited once we have started making your card. Where we allow cancellations as described above, this is an extra promise from us, on top of your basic legal rights. 

5.7 If you have a complaint, please contact us using the details in section 1.9. If you are not happy with our final response, you may be able to take your complaint to an Alternative Dispute Resolution (ADR) service or to Trading Standards. 

6. Who can get each card (eligibility) 

6.1 ISIC 

You can apply for ISIC if: 

• You are a full‑time student at a recognised UK school, college or university, or 
• You are doing a government‑approved apprenticeship 
• You are at least 13 years old (and under 16s must have parent or guardian consent) 
• You can show proof of your student or apprentice status dated within the last 2 months 

6.2 ITIC 

You can apply for ITIC if you are a qualified teacher or academic staff member currently working at a recognised educational institution in the UK, and you can provide proof of this employment. 

6.3 IYTC 

You can apply for IYTC if you are up to and including the day before your 36th birthday and can provide proof of your age. 

6.4 ALIVE student / employee / graduate 

These cards are only available where your institution, organisation or partner has agreed to offer them. You must meet their specific eligibility rules (for example, being a current student, staff member or graduate of that institution). 

6.5 NUS ID 

You can get NUS ID only if: 

• You are a student 
• You are a member of the relevant students’ union (where this applies) 
• You have been confirmed as eligible by the students’ union, university or another authorised partner 
• You complete any required activation steps 
• You continue to meet the rules that apply to NUS ID 

6.6 You must continue to meet the eligibility rules while you use the card. If you stop being eligible, or if the information you gave us was wrong or incomplete, we may suspend, cancel or deactivate your card. 

7. Verification and your personal data 

7.1 You must give us true, accurate and complete information and documents. If you give us false or misleading information, we may refuse, cancel or deactivate your card and you may not get a refund. In serious cases this may also be treated as fraud. 

7.2 We may ask you for more information or documents if we need them to check your identity, age, course, job, membership or eligibility. 

7.3 We will handle your personal data in line with UK data protection law. This includes UK GDPR, the Data Protection Act 2018 and the data protection rules in the Data (Use and Access) Act 2025. Our Privacy Policy on our Website explains what we collect, why we collect it, how we use it and your rights. 

7.4 We normally process your personal data because: 

• We need it to provide your card or pass under our contract with you 
• We have a legitimate interest, for example to prevent fraud and protect our card schemes 
• We must do so to meet legal obligations 

7.5 Benefit Partners may need to check your card to give you a discount. They may check things like: 

• Your card number 
• Whether the card is valid 
• Your name 
• Whether you are a student or teacher 
• Whether you meet any age or other rules for that discount 

They should not copy or store your card details unless the law allows it and it is necessary for that transaction. 

8. Ordering steps – in detail 

8.1 You should place your order online at www.isic.org.uk or www.nus-id.co.uk. 

8.2 The documents you need to upload may include: 

• ISIC: proof you are a student or apprentice, plus proof of age 
• ITIC: proof of your current teaching or academic job, plus proof of age 
• IYTC: proof of age 
• ALIVE / NUS ID: any letters, membership confirmations or activation information required by your institution or students’ union 

8.3 You must upload a recent passport‑style photo if we ask for one. 

8.4 You can choose how to pay and, if available, whether you also want a Physical Card as well as your Digital ID. 

8.5 You can submit your order before you upload every document, but you must send all missing documents within 30 days. If you do not, we may cancel your application. 

9. About the different cards and passes 

9.1 ISIC – International Student Identity Card 
ISIC is an international student identity card. It proves your student status and may allow you to access student discounts and benefits in many places. 

9.2 IYTC – International Youth Travel Card 
IYTC is an international youth card. It may give you access to travel and lifestyle discounts and offers in many countries. 

9.3 ITIC – International Teacher Identity Card 
ITIC is an international teacher identity card. It proves your status as a teacher or academic staff member and may give you access to related discounts and benefits. 

9.4 ALIVE student / employee / graduate 
These cards are linked to particular institutions or partners. They may be used for identification, building access, communications or specific benefits, depending on the scheme you are part of. 

9.5 NUS ID 
NUS ID is a digital student identity card shown in an app or digital service. It may be used to show that you are a student and to access benefits, communications and services from NUS, your students’ union, your university and other partners. 

10. Using discounts and other benefits 

10.1 If your card is valid, you may be able to use it to get discounts, offers or other benefits in the UK and sometimes abroad. These are provided by Benefit Partners, not by NUS Alive. They can change, expire or be withdrawn at any time. 

10.2 Each Benefit Partner can set its own conditions. Discounts may depend on: 

• Your card type 
• Your age 
• How often you use the discount 
• Where and when you use it 
• Other rules set by the partner 

Unless clearly stated, you cannot combine a card discount with other offers or promotions. 

10.3 You must show or select your card before you pay if you want to use a discount. If you ask for the discount afterwards, the partner may refuse. 

10.4 NUS Alive is not responsible for any products or services you buy from Benefit Partners. If you have a problem with a product or service, you must take it up directly with the partner. 

10.5 If you think a discount or benefit should have been applied but was not, you should: 

• First speak to the staff at the partner location 
• If the issue is not resolved, contact us with details of the date, time, location, name of the partner and a copy of your receipt 

We will look into the issue but we cannot promise a particular outcome. 

11. Delivery 

11.1 We usually activate Digital IDs within two working days after your payment has gone through and we have checked your documents. We will email you when your Digital ID is ready to use. 

11.2 We usually post Physical Cards within five working days after approval. Standard postage may be free where shown. First‑class postage may be available for an extra fee. 

11.3 We cannot control delays caused by Royal Mail, couriers or other delivery companies. If your Physical Card has not arrived within 21 days of the date we said it was sent, please contact us so we can help. 

12. Loss, misuse, revocation and cancellation of cards 

12.1 If your card, pass or Digital ID is lost, stolen, misused or accessed without your permission, you should tell us as soon as possible by emailing help@isic.org.uk. 

12.2 We do not guarantee replacement for one‑time cards or passes. If we offer a replacement, you will need to pay the current price of that card. 

12.3 NUS ID and other products may be cancelled or deactivated if, for example: 

• You are expelled from your institution 
• You withdraw from your course 
• You stop being a member of the relevant students’ union where required 
• You stop meeting the eligibility rules 
• We are required to do so by institutional rules, legal requirements or security procedures 

12.4 More generally, NUS Alive may suspend, cancel or deactivate any card or pass if: 

• You are no longer eligible 
• You gave false, incomplete or misleading information 
• You allow someone else to use your card or Digital ID 
• Your payment fails, is reversed or is found to be fraudulent 
• We need to act for legal, technical, security or operational reasons 
• You are using the card in a way that breaks these Terms 
• We need to prevent fraud or protect our card schemes 

12.5 If your card is cancelled or deactivated, you must stop using it immediately. Any discounts, rights or services linked to the card may end straight away. You must not try to use a card that has been cancelled or deactivated. 

12.6 These rules do not remove any rights you may have under UK consumer law. 

13. Limitation of liability 

13.1 Nothing in these Terms limits or excludes our liability for: 

• Death or personal injury caused by our negligence 
• Fraud or fraudulent misrepresentation 
• Anything else that cannot be limited or excluded under UK law 

13.2 As far as the law allows, we are not responsible for: 

• Loss of profits, business, contracts, revenue or expected savings 
• Loss of or damage to data 
• Any indirect or consequential loss or damage 
• A Benefit Partner failing to offer or honour a discount or benefit 
• Delays or failures caused by events outside our reasonable control 

13.3 We are not responsible for loss, damage or destruction of cards or passes unless this is caused by our negligence or our failure to follow these Terms. 

13.4 Apart from the situations in section 13.1, our total liability to you for anything related to your card or pass will not be more than the amount you paid for that card or pass. 

14. Changes to these Terms 

14.1 We may change these Terms when we need to, for example because of changes in the law, technical updates or business reasons. 

14.2 If a change is important and affects your rights or responsibilities, we will give you at least 30 days’ notice before it takes effect. We will publish the updated Terms on our Website and, where possible, also email you. 

14.3 We may sometimes need to make changes immediately, for example for legal, security or fraud‑prevention reasons. In those cases, we will tell you as soon as we reasonably can. 

14.4 The latest version of these Terms will always be available on our Website. If you continue to use your card after changes take effect, we will treat this as you accepting the new Terms. 

14.5 If you do not accept an important change, you can cancel your card under section 5 (Your Consumer Rights) where that section applies. 

15. General provisions 

15.1 These Terms, together with our Privacy Policy and any card‑specific rules, form the whole agreement between you and NUS Alive about your card or pass. 

15.2 If any part of these Terms is found to be invalid or not enforceable, the rest of the Terms will still apply. 

15.3 If we do not enforce a right under these Terms straight away, we may still choose to enforce it later. 

15.4 You are not allowed to transfer your rights or responsibilities under these Terms to anyone else. We may transfer our rights and responsibilities to another organisation, and we will tell you if we do this. 

15.5 No one other than you and NUS Alive can enforce any part of these Terms. 

15.6 If you have any questions or complaints, please contact us at help@isic.org.uk or write to: 

NUS Alive Limited 
Merseyway Innovation Centre 
21‑23 Merseyway 
Stockport 
England 
SK1 1PN 

Last updated: 15 May 2026